How we protect your privacy

The hub treats your feedback as confidential. We've designed the database so it is structurally unable to link the words you write to your name or student number.

What we store

• That you completed a survey — used to award points and update your streak.
• Your answers — stored separately, with no link back to your account.

What we don't store with your answers

• Your name, student number, email or IP address.
• The exact moment you submitted — only the day, to limit timing correlation.

Course leaders see

Themed issues (generated by an LLM from your free-text answers) and per-question Likert averages — only when at least 5 responses are available, so small cohorts aren't identifiable.

Reading your words

So that staff can act on what you tell us — and to check the AI summaries are fair — your verbatim free-text answers can be read by university staff: by the institution's safeguarding team, and by course staff once a survey has at least 5 responses. Every time someone opens raw responses, we log who and when.

If you tell us you're struggling

An automated check reads free-text answers and flags any that suggest someone may be at risk — for example mentions of self-harm, or of being unsafe — so the safeguarding team can see them quickly and put support in front of the right group of students. Because your answers are not linked to your name, we still cannot tell who wrote them and cannot contact you individually.

If you need to talk to someone now, please reach out directly: contact Student Wellbeing, your GP, or call 116 123 (Samaritans, free, 24/7). In an emergency call 999.